Return and Refund Policy

Last Date: 30 March, 2025

We may update this Return and Refund Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Return and Refund on the Site, update the "Last updated" date and take any other steps required by applicable law.

At Madadh, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return policy in compliance with consumer protection regulations.

Returns Eligibility:

Items must be returned within 30 days of delivery.
Products must be unused, undamaged, and in their original packaging with all accessories and tags intact.
Returns are accepted for defective, damaged, or incorrect items received.

Non-Returnable Items:

Personalized or custom-made products.
Items purchased on final sale or clearance.
Products that show signs of use or tampering.

How to Initiate a Return:

Contact our customer support at Support@madadh.com within 7 days of receiving your order.
Provide your order number and a photo/video of the item*.
Our team will review your request and provide return instructions.

Refund Policy:

• Refunds are processed within 10 business days after we receive and inspect the returned item.
• Refunds will be issued via the original payment method or as store credit (based on your preference).
• Return shipping fees may apply unless the item is defective or incorrect.
• Return Window is Lifetime

The amount of time a customer has to return a product

Exchange Policy:

You can request an exchange for eligible items instead of a refund. If the desired product is unavailable, a refund will be processed.

Need Help?

📩 Contact us at Support@madadh.com

Instagram - @madadh.kwt

Address - Shuwaikh Industrial Area 2, Street 18, Back Side of Sofan, Kuwait, 70030