We want you to have the best experience possible and enjoy shopping with us. For most orders, please allow up to 7 business days for delivery in the Kuwait but below outlines further specifics surrounding shipping time frames for different parts of the world. We use this time frame as a precaution to ensure your order delivers in time, but in most cases orders arrive before the maximum time frame.

If you have any questions, issues or need assistance with tracking your order please use the 'Contact Us' link at the bottom of this page. We will respond within 24 hours to your email. Tracking information is available within 2-3 business days from the day we sent you the tracking code.

Estimated delivery time to the Middle East: 14-20 business days

Estimated delivery time to US: 7-10 business days

Estimated delivery time to Mexico: 12-15 business days

Estimated delivery time to Australia & New Zealand: 10-15 business days

Estimated delivery time to Canada: 9-16 business days

Estimated delivery time to U.K: 10-16 business days

Estimated delivery time to Europe and surrounding countries: 12-17 business days


For Rest of the World International Orders Please Allow anywhere from 14-25 business days

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Return and Refund Policy

Last Date: 30 March, 2025

We may update this Return and Refund Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Return and Refund on the Site, update the "Last updated" date and take any other steps required by applicable law.

At Madadh, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return policy in compliance with consumer protection regulations.

Returns Eligibility:

Items must be returned within 30 days of delivery.
Products must be unused, undamaged, and in their original packaging with all accessories and tags intact.
Returns are accepted for defective, damaged, or incorrect items received.

Non-Returnable Items:

Personalized or custom-made products.
Items purchased on final sale or clearance.
Products that show signs of use or tampering.

How to Initiate a Return:

Contact our customer support at Support@madadh.com within 7 days of receiving your order.
Provide your order number and a photo/video of the item*.
Our team will review your request and provide return instructions.

Refund Policy:

• Refunds are processed within 10 business days after we receive and inspect the returned item.
• Refunds will be issued via the original payment method or as store credit (based on your preference).
• Return shipping fees may apply unless the item is defective or incorrect.
• Return Window is Lifetime

The amount of time a customer has to return a product

Exchange Policy:

You can request an exchange for eligible items instead of a refund. If the desired product is unavailable, a refund will be processed.

Need Help?

📩 Contact us at Support@madadh.com

Instagram - @madadh.kwt

Address - Shuwaikh Industrial Area 2, Street 18, Back Side of Sofan, Kuwait, 70030

Care Instructions for Your Madadh Grill

Taking care of your Madadh Grill is simple, and it's an essential step to ensure its longevity and excellent performance. Whether you're a seasoned grillmaster or just starting, these care instructions will keep your grill in top-notch condition for many cooking adventures to come.

Initial Seasoning:

1. Preparation: Before your first cooking session, it's crucial to perform an initial seasoning. This process is straightforward and ensures your grill is ready for action.
2. Select Your Seasoning Agent: You have a choice between using oil or animal fat. Both work effectively, so use your preferred option.
3. Application: Start by heating your grill/iron to your desired temperature.
4. Apply a Thin Layer: Once heated, apply a thin layer of your chosen oil or animal fat to the entire cooking surface. Use a brush or a cloth to spread it evenly.
5. Heat and Observe: Allow the oil or fat to burn on the surface for a while. You'll notice the material changing color and developing a protective finish. This process not only enhances the grill's performance but also prevents sticking.

Routine Cleaning:

After each use, cleaning your Madadh Grill is a breeze. Here's what you need to do:

1. Apply Oil: Once you've finished grilling, apply a small amount of oil to the cooking surface. This helps preserve the grill's seasoned layer and prevents rust.
2. Scrub Any Remains: While the grill is still warm, use a grill brush or a cloth to scrub away any food residues or debris from previous cookings. This step ensures a clean cooking surface for your next culinary masterpiece.
3. Avoid Soap: It's important not to use soap or harsh chemicals when cleaning your grill, as this can strip away the seasoned layer you've built up over time.
4. Dry Thoroughly: After cleaning, make sure the grill is completely dry. You can do this by letting it air dry or gently heating it for a few minutes to evaporate any remaining moisture.

By following these care instructions, your Madadh Grill will continue to deliver exceptional wood-fired flavors and unforgettable grilling experiences. With proper maintenance, your grill will become a cherished companion on your culinary adventures, ensuring delicious results every time you fire it up. Enjoy your outdoor cooking with confidence and savor the flavors of a well-maintained grill!